"My mother has dementia, and finding a place where I trusted she'd be treated like a person — not a diagnosis — was the hardest thing I've ever done. Genet and her team don't just care for my mom. They know her. They know she likes her tea steeped four minutes and that the song from her wedding makes her cry happy tears."
"My brother has schizophrenia and we were turned away from four other adult family homes before finding Simon. Genet didn't flinch. She asked the right questions, listened, and now my brother is calmer and more himself than he's been in a decade."
"Mom passed on a Tuesday morning at Simon, with her family around her and Genet holding her hand. We didn't have to move her to a hospital. We didn't have to say goodbye in a sterile room. She got to leave from her home. That's a gift I'll never forget."
"My father is from Eritrea and missed home cooking terribly at the last place. At Simon he gets injera, doro wat, sambusa — real food, made by someone who knows it. He looks forward to meals again. That alone has changed his entire mood."
"I work full-time and live an hour away. Knowing the team at Simon takes Mom to her cardiologist appointments — and tells me what the doctor said — is honestly the difference between me sleeping at night or not."
"Mom had been hospitalized twice from medication mix-ups before she came to Simon. Two years here, zero medication errors, and I get a call any time something changes. The peace of mind is worth everything."
"Dad doesn't talk much anymore — Lewy body dementia took that. But the team plays his old jazz records and I've seen him smile, tap his foot, even hum. They give him those moments. That's everything."